Shipping policy

At Maxylo.Store, we strive to ensure that your orders arrive quickly, safely, and with full transparency. Below you’ll find a complete overview of our shipping process, estimated delivery times, and policies for customers within the United Kingdom.

1. Shipping Origin

All orders are shipped from our UK fulfilment partner.

2. Delivery Area

At this time, we only ship within the United Kingdom (mainland UK). We do not currently offer shipping to Northern Ireland, the Channel Islands, or international destinations.

3. Shipping Charges

We offer free shipping on all orders within the United Kingdom. There are no hidden fees — the price you see at checkout is the final amount you pay.

4. Delivery Carriers

Your order will be shipped via trusted and reliable UK carriers such as Royal Mail, DPD, or Evri, depending on your location and the size of your order.

5. Order Cut-Off Time

Orders placed after 2:00 PM (UK time) will be processed on the next business day.

6. Delivery Timeline

• Processing Time: 1–2 business days
• Shipping Time: 2–4 business days
• Total Estimated Delivery: 3–6 business days

We work diligently to ensure your order arrives on time. You will receive an email confirmation once your order is processed.

7. Tracking Information

Once your order ships, a tracking number will be sent to your email. You can easily track your shipment using the carrier’s online tracking tool.

8. Returns & Refunds Overview

• Returns Accepted: Within 30 days of delivery.
• Refund Process: Refunds are issued within 10 business days after the returned item is received and inspected.

For full details, please refer to our Return & Refund Policy page.

9. Shipping Problems

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of receiving your package. Our team will review your claim promptly and provide a resolution.

10. Changes & Cancellations

You may cancel or modify your order within 24 hours of placing it. After this window, your order may already be in processing or shipment and will fall under our return policy.

11. Unexpected Delays

While we make every effort to ensure timely delivery, delays may occur due to:

• Severe weather
• Carrier disruptions
• High seasonal demand
• Unforeseen logistical issues

In such cases, we’ll promptly notify you via email with updates and new delivery estimates.

12. Contact for Shipping Inquiries

Business Name: Maxylo.Store
Address: Fifth Floor, Mariner House, 62 Prince Street, Bristol, England, BS1 4QD
Phone: +44 7735 390460
Email: support@maxylo.store
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UK time)